AUSTRALIA

Melbourne: VFS Global (BVN enrolment Centre) Suite 4, Level 12, 55 Swanston Street, Melbourne, Victoria – 3000.

CANADA

Vancouver, Canada: VFS Global (BVN Enrolment Centre), 580 Hornby Street – Unit 440 Vancouver, BC V6C 3B6 Canada. Operational Hours: 9:00 – 15:00 (Monday – Friday). Fees: 50CAD (30 GBP equivalent in Canadian Dollars). Tel: +1 (604) 315 – 4248. Helpdesk email: bvnfeedbackcan@vfsglobal.com

CHINA

Beijing: OIS SERVICES, Unit 1 Suite 1801, Kun Sha Building, 16 Xin Yuan Li Str, Chaoyang District, Beijing PRC. Opening times: Monday to Friday (9am – 4pm). RMB300 enrolment fee. Tel: +86-1084004549

Shanghai: OIS SERVICES, Room 2025, 22/F, Catic Building, 212 Jiangning Road, Jing’an District, Shanghai, PRC. Opening times: Monday to Friday (9am – 4pm) RMB300 enrolment fee. Tel: +86-2122306696

Guangzhou: OIS SERVICES, Unit 27/28, 41st Floor, R&F To-Win Building, 30 Huaxia Rd, Tianhe District, Guangzhou PRC. Opening times: Monday to Friday (9am – 4pm) RMB300 enrolment fee. Tel: +86-2089196634

Shenzhen: China (Permanent location) Avante Electronic Technology (Shenzhen) Co., Ltd. 3/F, Building 7, Industrial Zone, Citang, Village, Shang Mei Lin, Shenzhen, China. Opening times: Monday to Friday (9am – 5pm) Tel: +0755 (837) 63739 Email: sz@avanteglobalservices.com

FRANCE

Paris: 7 Rue Daru 75008 Paris, France (1st Floor ). Opening times: Monday to Friday (9:00am – 12:30pm and 1:30pm – 4:00pm). €40 enrolment fee. Payment method: Cash. Tel: +33758077611,

INDIA

New Delhi: OIS Services, C/O Central Board of Irrigation & Power, Plot No. 4, Ground Floor, Institutional Area Opp.: Sarvodaya School Malcha Marg, Chanakyapuri New Delhi 110021, Delhi, India. Opening times: Monday to Friday (10:00am – 4:00pm). Rs3420 enrolment fee. Tel: +91 880 053 0119

Mumbai: VFS Global (BVN enrollment Centre) Urmi Axis Building, Third Floor, Behind Famous Studio, Opp. E Moses Road

ITALY

Rome: Online Integrated Solutions S.R.L.,Via Sicilia, 30 00187, Rome, Italy. Opening times: Monday to Friday (10am – 4pm)
€40 enrolment fee. Payment method: Credit or Debit card only

KENYA

Nairobi: VFS Global (BVN enrolment Centre)- 5th Floor, Parkfield Building, Muthangari Drive, Off Waiyaki Way, Westlands, Nairobi.

LEBANON

Beirut: OIS Services, Jnah-Beirut Opposite Rafik Hariri University Hospital Mais 6 Building – 3Rd Floor. P.O.Box 9 UNESCO. Opening Times: 9am-4pm. enrolment fee: $45 or 68,000 Lebanese Pounds. Help Desk: infobeirut@oisservices.com Tel: 009611845138

MALAYSIA

Kuala Lumpur: 36.01 Level 36 Menara Citibank, 165 Jalan Ampang 50450 Kuala Lumpur, Malaysia. Opening times: Monday to Friday (9:00am – 12:00pm and 1:00pm – 5:00pm). RM200 enrolment fee. Tel: +60321697000, +60321697003

NETHERLANDS

The Hague: OIS Services, First Floor Koningin Juliana Plein 10, 2595 AA Den Haag, Den Haag Central Station, The Netherlands. €40 enrolment fee. Opening times: Monday to Friday ( 9:00am – 5:00pm). Tel: 0031708915324 Email: infothehague@oisservices.com

NEW ZEALAND

Auckland: VFS Global (BVN enrollment Centre) 87-89 Albert Street, Ground Level, Suite 2, Auckland 1010, New Zealand.

SAUDI ARABIA

Riyadh: VFS Global, Dove Plaza (Hyper Panda), Umm Al Hamam Street, Riyadh.

SOUTH AFRICA

Johannesburg: OIS SERVICES, 6 Bolton Road Parkwood Rosebank, 2193. Johannesburg, SA. Opening times: Mon, Tue, Thurs, Fri (9am-4.30pm), Wed (10am to 4.30pm). R615 enrollment fee (Payment method: Debit/Credit Card). Tel: +27 112682376; +27 112682470

TANZANIA

Dar Es Salaam: AVANTE Technologies (Permanent location) Suite B106, 1st floor, Alwahda Business Complex, Bibi Titi Mohamed Road, Opp. Mnanzi Mmoja bus stop City Center, Dar es Salaam, Tanzania. Operational Hours: Monday to Friday (09:00am – 5:00pm). Saturday 9:00am – 2:00pm. Email: tz@avanteglobalservices.com Tel:+255766583871

TURKEY

Ankara: OIS Services Danismanlik Ltd. Sri Kazim Ozalo MH. Koza SK. No:35/3 Cankaya/Ankara. Opening times: Monday-Friday 9:30am – 1:00pm then 2:00pm – 4:00pm. 130 Turkish Lira enrolment fee. Payment method: Cash or card. Tel: 00903124382175, 00903124382176

UNITED ARAB EMIRATES

Dubai: OIS SERVICES, 22A (22nd floor), Silver Tower, Cluster I, Jumeirah Lake Towers, Dubai, U.A.E. Opening times: Sunday to Thursday (9:00am – 4:00pm). 180 AED enrolment fee. Tel: +971 4 276 5448

UNITED KINGDOM

London: OIS Services, 56-57 Fleet Street, London EC4Y 1JU, UK Opening times: Mon, Tues, Thurs, and Fri (9:00-12:00 then 14:00-16:00). Wednesday (9:30-12.00 then 14:00-16:00) 30 pounds enrolment fee. (Card payment only). Tel: +44 (0) 20 7832 0001

Leicester: OIS Services, St Georges House, 6 St Georges Way, Leicester LE1 1SH, UK Opening Times: Monday to Friday (9am – 4pm) 30 pounds enrolment fee. (Card payment only). Tel: +44 (0) 7495 002 032

UNITED STATES OF AMERICA

Atlanta: OIS Services, Suite 204, 918 Holcomb bridge road, Roswell, Atlanta, GA 30076. Opening times: Monday to Friday (9:00am – 4:00pm) $45 enrolment fee. Payment method: Money order in favour of Online Integrated Solutions Inc. Tel: +1 678 514 3263

Dallas: AVANTE Technologies (Permanent location), Accondu Consulting 9450 Skillman Street Suite #120 Dallas,TX. 75243. Hours: Mon-Fri (9:00am – 5:00pm) by appointment only. E-mail: tx@avanteglobalservices.com Tel:+1 (214) 763 5409

Houston: OIS Services, Suite 745, 9894 Bissonnet Street, Houston, TX 77036. Opening times: Monday to Friday (9:00am – 4:00pm) $45 enrolment fee. Payment method: Money order in favour of Online Integrated Solutions Inc. Tel: +1 713-771-1871

Los Angeles: OIS Services, Suite 302, 11222 S. La Cienega Blvd Inglewood, CA. 90304. Opening times: Monday to Friday (9:00am – 4:00pm). $45 enrollment fee. Payment method: Money order in favour of Online Integrated Solutions Inc. Tel: +1 213 705 2978

New Jersey: AVANTE Technologies (Permanent location), 70 Washington Road, Princeton Junction, NJ 08550. Opening times: Monday to Friday (9:00am – 3:00pm). Email ID: nj@avanteglobalservices.com  Tel: +1 (609) 799-8896

New York: 370 Lexington Ave, Suite 1505 New York, NY 10017. Opening times: Monday to Friday (9:00am – 4:00pm). $45 enrolment fee. Payment method: Credit or Debit Card, Money order in favour of Online Integrated Solutions Inc. Tel: +1 917 900 1114

Washington: OIS, Washington DMV, 11900 Parklawn Drive, Suite 160, Rockville, MD, 20852. Opening times: Monday to Friday (9:00am – 4:00pm). $45 enrolment fee. Payment method: Money order in favour of Online Integrated Solutions Inc.  Tel: +1 301-231-7000

NIBSS in partnership with OIS (Online Integrated Solutions) and VFS Global has introduced a simple, convenient and hassle free process for Nigerian Bank Customers in Diaspora to enroll and link their Biometric Verification Numbers (BVN) online to their Nigerian Bank Accounts.

NIBSS has come up with this process to ensure that Nigerian Bank Customers irrespective of where they are around the world can enroll and link their BVN to their Bank Accounts. The enrollment process is simple and easy.

Enrolment Steps

  1. Log-on to Online Integrated Solutions (OIS) or VFS Global website
  2. Select Location
  3. Click on the BVN ENROLMENT TAB
  4. Read BVN Enrolment Instruction
  5. Download BVN enrolment form
  6. Book BVN Biometric Capturing Appointment
  7. Print Appointment Booking Slip
  8. Visit BVN Enrolment Center on the Appointed Date with Enrolment Requirement.
    • REQUIREMENTS FOR ENROLMENT
      – Valid ID (Drivers Licence or International Passport)
      – One recent passport photograph
      – Enrolment fee or evidence of payment of enrolment fee
  9. Log-on to NIBSS website and Click the: LINK BVN TO ACCOUNT Tab
  10. Login with Username and password and link BVN to existing Nigerian Bank Accounts (Username and Password will be sent to your registered email account after capturing)

This enrolment process is done only once and your BVN is linked to all your Bank Accounts across all Nigerian Banks.
The BVN solution is an initiative of the Central Bank of Nigeria to ensure accountability, protect Bank Customers’ Account from unauthorized access, reduce exposure to fraud, check identity theft, enhance credit advancement to Bank Customers, and also encourage financial inclusion.

Below are some Commonly Asked Questions about the BVN Project.

Question 1: What is a BVN?

Answer: BVN means Bank Verification Number

Question 2: What is the Goal of the Bank Verification Number?

Answer: The purpose of the Bank Verification Number (BVN) is to uniquely verify the identity of each Bank’s customer for ‘know your customer’ (KYC) purposes.

Question 3: What is BVN Enrolment?

Answer: BVN Enrolment is the process of capturing a customer’s details which includes fingerprint and facial image after which a BVN is generated.

Question 4: How does a Customer get a BVN number?

Answer: A customer enrols at any branch of a bank where he or she has an account or intends to open an account.

Question 5: Must every customer have a BVN, is it Compulsory?

Answer: Yes it is.

Question 6: How long does it take to get a BVN?

Answer: It takes up to 24 hours after Enrolment to get a BVN.

Question 7: What is the Benefit of enroling for a BVN?

Answer: The BVN helps to reduce fraud, increase the efficiency of banking operations and also enable customer access to future credit facilities.

Question 8: How is the BVN communicated to the customer?

Answer: Once the BVN is generated, the bank would inform you of your BVN. All customers would receive SMS alerts.

Question 9: If a customer forgets his or her BVN what should the customer do?

Answer: The customer should contact his or her bank where the enrolment was carried out, to retrieve the number.

Question 10: How and Where can you update customer information? For example, In case of change of address?

Answer: The customer goes to his/her bank and follows the bank’s processes for updating customer information. A customer can update his or her information only at the bank where he or she has an account.

Question 11: Does the BVN change when customers update their record?

Answer: No, the BVN doesn’t change.

Question 12: When does my BVN expire and how do I renew?

Answer: The BVN expires after 10 years. After 10 years of the issuance of the BVN, the customer goes back to his or her bank to re-enrol.

Question 13: Does my BVN number remain the same for Life?

Answer: Yes it does.

Question 14: Can a customer Enrol in one bank and get the BVN from another bank?

Answer: No. The customer can only pick up his or her BVN at any branch of the same Bank he or she enroled.

Question 15: If a person steals another customers BVN and comes to the bank what happens?

Answer: The person’s live fingerprint will not match what is stored on the customer’s record.

Question 16: After the BVN has been generated, what next?

Answer: A customer’s identity can now be verified against their BVN.

Question 17: Does a customer have to be physically present to enrol?

Answer: Yes, because the customer’s physical features e.g. fingerprints have to be captured.

Question 18: What is the Enrolment procedure for corporate accounts?

Answer: Individuals who are signatories to corporate accounts will enrol and their BVNs would be linked to the corporate account by the Banks.

Question 19: Can minors be enrolled?

Answer: No, only bank’s able adults can be enrolled.

Question 20: What is Verification?

Answer: Verification refers to the process of confirming a customer’s identity.

Question 21: What is Offline Verification?

Answer: Offline verification will authenticate the customer by comparing the fingerprint or the facial image with the data stored on the BVN card.

Question 22: What happens if a customer is an amputee?

Answer: The facial features of the customer will be captured as fingerprints will not be required for Amputees.

Question 23: Will biometric function be implemented on POS and ATM terminals, and if yes, how will it work?

Answer: It will be implemented at a later stage. More details to come.

Question 24: How would Bank customers living outside Nigeria Enrol?

Answer: Bank customers living outside Nigeria would have to come back to the country to enrol.

Question 25: Who does a customer contact with regards to any biometrics complaint?

Answer: The customer should contact his/her bank.

Question 26: Would a customer have to go to all Banks where he/she has an account to enrol?

Answer: No, once a customer is enroled at one bank and a BVN is generated, the customer only has to take the BVN to other banks to link such accounts.

Question 27: Are customers' information secure?

Answer: Yes they are, the details are encrypted and stored in a secure database.

Question 28: Is it possible to start an enrolment and finish later? Can it be saved like a draft?

Answer: No, because the enrolment is done real time, it is necessary that it is completed in one session.

Question 29: What happens if a customer comes to enrol with bandaged or injured fingers?

Answer: Customers with injuries or bandaged fingers are advised to return for enrolment once fingers are healed. However if you require special exemption please contact your Bank.

Question 30: What happens to individuals that cannot write or are illiterates. How do they fill the enrolment form?

Answer: A customer service officer will assist the customer in filling the enrolment form.

Question 31: Can a customer choose which of his or her accounts will be linked to the BVN?

Answer: No, a customer cannot, all accounts would be linked.

Question 32: During Facial capture can a customer leave his/her glasses on?

Answer: No a customer cannot leave his or her glasses on during facial capture.

Question 33: What is the basic identification needed for enrolment?

Answer: It depends on the level of account the customer wants to open. Please contact your bank.

Question 34: For joint accounts how does the linking work?

Answer: All signatories of the accounts shall be linked.

Question 35: If a customer doesn't have a means of identification can the customer's data still be captured?

Answer: Yes, please refer to question 33.

Question 36: Are there Terms and Conditions to be agreed to by a customer before giving out his/her details?

Answer: Yes there are Agreement clauses at the end of the enrolment forms.

Question 37: After a customer has enroled and collected his/her BVN, Would the customer still be required to provide another means of identification at the point of transaction?

Answer: A formal identification is not needed because verification is done at the point of transaction.

Question 38: Since I am a Bank customer and the Bank already has my information, do I have to fill an enrolment form?

Answer: Yes, everybody fills a form irrespective of an existing account holder.

Question 39: Is there a deadline for every bank customer to be enroled?

Answer: Yes, CBN has Saturday 31st October 2015 as the deadline.

See Our Live Data