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565 Services

565 is a USSD service from Nigeria Inter-Bank Settlement System (NIBSS) Plc in collaboration with all Banks offering their customers the next level of convenience and speed in accessing transaction information.

565 is :

  1. Available to any phone model (via simple USSD)
  2. Functions with our without internet
  3. Available to customers of all banks
  4. Available to all subscribers on MTN, Airtel, 9Mobile & Glo networks.

Please see detailed 565 sub-services below

565 sub-services

Check your Bank Verification Number (BVN):

The NIBSS “check your BVN” service allows individuals to retrieve their BVN numbers, Customers are required to dial the shortcode (*565*0#) and the BVN is provided.

Note:

  • The individual must dial the shortcode (*565*0#) using the phone number registered for his/her BVN
  • A service fee of N20 is charged
  • No BVN would be returned where the phone number is linked to more than one BVN

Validate your Bank Verification Number (BVN):

This service allows you to validate a BVN. You can confirm that a BVN is correct as well as the name registered to the BVN.
You are required to dial the shortcode (*565*1#), enter a BVN and send.
The Name registered to the BVN is returned via the USSD session.

Note:

  • A service fee of N20 is charged

NIP Transaction Tracker:

The NIP Transaction Tracker service allows you to confirm the status of your NIP transaction. Dial the shortcode (*565*5#) and provide the senders account number as well as the transaction amount to confirm the status of a specific transaction.

The customer can also view his/her last 5 NIP Transactions.

Note:

  • The service can only be used on the phone number tied to the sender’s bank account
  • Only transactions completed within 48 hours can be confirmed using this service
  • A service fee of N20 is charged.

Possible Outcomes

  1. Response:  “NO TRANSACTIONS FOUND WITHIN THE LAST 48HOURS” . Meaning: The NIP transaction that you initiated within the last 48hrs, if any, is yet to be processed by your bank. Please contact your bank
  2. Response:ACCOUNT NOT FOUND” . Meaning: This mobile number is not linked to the account number supplied. Please use the mobile number registered on your bank account
  3. Response: e.g. “17- 08/ABALABALA/ No” . Meaning: Your NIP transfer to beneficiary ABALABALA that was done on the 17th of August, was not successful and expect a reversal from your bank. If reversal not received please contact your bank
  4. Response: e.g.17- 08/NIYI/ Yes” . Meaning: Your NIP transfer to beneficiary NIYI done on the 17th of August, was successful. Inform beneficiary to contact his/her bank if the account is yet to be credited.
  5. Response: You see a few transactions (examples as seen above) and one or more are missing . Meaning:  The missing transaction is yet to be processed by your bank.

Insurance Policy Validation:

This service allows you to confirm the existence and validity of your vehicle insurance policy. Customers dial the shortcode (*565*11#), enters the vehicle registration number. The status of the insurance for the vehicle is presented via the USSD session.

Note:

  • A service fee of N20 is charged.

Possible Outcomes

  1. Response: e.g.Policy Valid till 23 SEPTEMBER 2019” . Meaning: The insurance cover for the vehicle registration number you provided is valid till 23rd of September, 2019.
  2. Response: e.g.Vehicle Registration Number not found” – Meaning: This applies to any of the following:
    1. Vehicle registration number provided is invalid
    2. The vehicle has never had a valid insurance cover
    3. The insurance cover for the vehicle registration provided has expired over 1 year
how can we help you?

Contact us at the NIBSS online or at our office nearest to you.

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