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E-Payment Training

NIBSS operates a corporate Training Center, providing specialized Electronic Payments courses for the personnel of Banks, other corporate entities, government agencies and interested stakeholders in the Nigerian Financial Space.
We run open courses for interested participants at regular intervals and also organize corporate programs for specific organizations on request.
Please contact us today at our ultramodern training school to assess your staffs’ training needs.

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The success of the financial service industry lies in their ability to create new business models using cost-saving digital approach to reach the financially excluded and underbanked. This can be achieved with a range of formal financial services to meet their needs at an affordable cost to the door steps of the consumers through the right platforms.

At the end of this course, participants will be able to:

  • Recognize inherent opportunities to drive financial inclusion within the Nigerian financial ecosystem.
  • Adopt innovative digital financial products and services for the unbanked and underbanked.
  • Acquire skills needed to balance traditional and digital marketing capabilities to remain agile and adaptable in the changing era.
  • Gain insights on what an organization needs to have in place in order to prevent, detect and mitigate risks and fraud in DFS.

Course Modules

  1.  Global Overview of Digital Financial Services (DFS)
    • DFS Ecosystem Opportunities & Challenges
  2.  The Role of DFS in driving financial inclusion: SANEF (The Nigerian Perspective)
  3.  Strategies for adopting Digital Financial Services in the Fintech Era
  4. Digital Financial Services: Risks & Fraud
  5. The Dynamics of Modern Digital Marketing & Communication

Target Audience

Financial Institutions, Government Parastatals, Financial Regulatory bodies, Financial Inclusion Experts

The growth in innovative financial technology and increasing demand of financial services, has created the need for financial service providers to expand the reach of their services beyond branch banking. The Agent or Agency Banking is a cost-effective way to provide digital financial services across different geo-graphical regions through robust and reliable agent networks.

At the end of this course, participants will be able to:

  • Learn principles that will enable successful deployments of agent networks.
  • Identify tools and technology to build, manage and grow a successful agency business.
  • Become conversant with the operational risks in agency banking and effective controls to mitigate eventualities.
  • Effectively build emotional connections with your customers for business growth.

Course Modules

  1. Introduction to Agency Banking
  2.  Strategies for Building Active Agent Network & Management
    • Compliance, Regulations, Monitoring & Support
  3. Liquidity Management in Agency Banking
  4. Impact of Financial Technology on Back Office Operations: Processing & Reconciliation
  5. Risk Management in Back Office Operations
  6. Emotional Intelligence for Customer Support

 

Target Audience

Start-up Agents, Mobile Network Operators, Operation Managers, Risk Officers, Relationship Managers

Access to digital financial services across different platforms is a growing trend and keeping up with emerging technology poses a challenge where consumer protection is concerned. Therefore, it is pertinent for digital financial service providers and managers to embrace Consumer Protection as a core business strategy that ensures consumers of their services face fewer risks, receive the value they seek, and to build trust and confidence in the use of their services.

At the end of this course, participants will be able to:

  • Recognize the emerging consumer protection standards guiding the practices of digital financial service providers.
  • Apply practices in the design process to mitigate consumer risk crystallization.
  • Use best practices to build consumers’ confidence in digital financial services.

 

Course Modules

  1. Introduction to Consumer Protection in Digital Financial Services
    • Review of the Digital Financial Service Ecosystem
    • DFS Value Chain
  2. Emerging Consumer Protection Challenges
  3. Global Regulations & Principles on Consumer Protection of Digital Financial Services
  4. Re-designing the DFS Strategy: Product Design & Delivery

 

Target Audience

Financial Institutions, Consumer Protection Council, Financial Regulators

In the evolving e-payment ecosystem, and the increasing sophistication of financial technology, e-payment risks are becoming more complex and technical. Financial institutions need to identify, manage, and control these risks using identified tools and techniques proactively to safeguard their organizations.

At the end of this course, participants will be able to:

  • Describe the risks, mediations, and controls related to various payment types, payment channels, and systems.
  • Identify and record appropriate risk management strategies to reduce exposure.
  • Build controls into payment operations to avoid pitfalls

 

Course Modules

  1. Introduction to E-Payment Risk Management
  2. Framework for Assessing Risk across Payment Channels
  3. Operational Challenges & Managing Third-Party Risks in Deploying Payment Solutions
  4. Cybercrime Risks & its’ Impact on Financial Stability
  5. Developing a Sustainable Risk Culture

 

Target Audience

Operations Managers, Risk Officers, Internal Auditors, Business Managers, Account Managers

The digital age continues to disrupt every aspect of business and services in any organization. Therefore, for any organization to thrive and win in this digital era, it is important to ascertain the relevance of digital transformation and how to implement them in your company through the use of technology to effectively build your staff competencies to become more productive, and connect better with the customer.

At the end of this program, participants will be able to:

  • Explore the benefits of using digital transformation to create value in the new business environment;
  • Identify the tools and methodologies for digital transformation;
  • Develop a digital strategy and business model for your digitised service offering;
  • Acquire skills to effectively deliver a consistent Omni-channel experience for customers.

Course Modules

  1. Global Overview of Technology Led Disruption and Service Innovation
    • Digital Transformation vs Digital Optimization
  2. Concepts, Methodologies & Tools for Digital Transformation
  3. Digital Transformation Strategies: Changing Business Dynamics
  4. Cyber Security & Risk Mitigants
  5. The Role of I.T Audit in Digital Transformation Era.
  6. New Capabilities for Customer Service Delivery in a Digital Environment: Creating your Competitive Advantage

 

Target Audience

Financial Institutions, Non-Financial Institutions, Government Parastatals, Non- Government Organizations, Regulatory Bodies

Given the drive of a cashless Nigeria and the pace at which payment technology is evolving, financial institutions must strive to provide payment solutions that will surpass the expectations of their customers.  Key players in the financial industry must equip their staff with the requisite knowledge of the payment and settlement framework in Nigeria to ensure highest standards of safety and reliability, improved customer relationship management, reduced fraudulent transactions and also minimize attendant costs from regulatory sanctions, infractions and operational lapses.

At the end of this program, participants will be able to:

  • Gain a better insight into the framework of payment and settlement in Nigeria;
  • Become conversant with emerging payment trends in locally and globally;
  • Acquire skills to manage e-payment disputes;
  • Identify and mitigate risks involved in payment and settlement.
  • Identify common fraud schemes and preventive techniques

Course Modules

  1. Overview of e-Payments: Systems & Trends
  2. Financial Industry Payment Operations
  3. Settlement Systems: Concept & Methodology & Dispute Management
  4. FinTech: Future of Payments
    •  Evaluation of the Nigeria Fintech Ecosystem
    • Opportunities & Challenges
  5. Risk Management in Payment and Settlement Systems
  6. Digital System IT Audit Framework and Controls
  7. A Cursory Look at some Laws and Regulations on Payment and Settlement Systems
  8. Financial Institution Fraud and Mitigation Techniques

Target Audience

Junior and Middle Management Staff in e-Business, Operations, Marketing and Control functions.

The importance of digitalization to the banking business is not only in the emergence of new technology but the shift in consumer behavior. Understanding this shift in the new digital customer is critical to business success. Therefore, all staff of the Customer Contact Centre must be fully equipped with a fresh customer service strategy to retain existing, and win new customers in today’s evolving digital world.

At the end of this program, participants will be able to:

  • Be exposed to digital transformations in customer service delivery in the financial environment; ​
  • Acquire skills to effectively deliver consistent omni-channel experience for customers; ​
  • Utilize exceptional service delivery strategies for customer acquisition and retention to enhance business growth.​

Course Modules

  1. Overview of Digital Transformation in Financial Services Industry ​
  2. Challenges of Customer Service Delivery in Banking​
  3. Impact of Digitalization on Consumer Behaviour​
  4. Customer Engagement: Winning with Data​
  5. New Capabilities for Customer Service Delivery in a Digital Environment​
  6. Creating Loyalty Through Customer Service ​

 

Target Audience

Call Centre Staff, Customer Experience Management Staff and Relationship Managers, e- Channel Managers

With the evolving e-payment channels in the Nigeria financial ecosystem, there has been a major rise in the provision of digitalized products and services to end users. Hence, organizations need to keep themselves abreast on the strategies and opportunities to harness the benefits of e-payment channels by ideating products and services that best suits their consumers. ​

At the end of this program, participants will be able to:

  • Identify opportunities for digital finance;
  • Become conversant with emerging digital financial services;
  • Develop a successful digital finance business model.

Course Modules

  1. Introduction to Digital Financial Services
    • The Business of Digital Financial Services in Nigeria
  2. Emerging Digital Financial Services for driving Financial Inclusion
  3. Crafting a Digital Finance Strategy for Market Penetration
  4. Digital Financial Services: Risks & Fraud
  5. New Capabilities for Service Delivery in a Digital Environment​

Target Audience

E-Business, Innovation & Strategy, Digital Services, Relationship Managers, Service Centre Agents

The increase in adoption of digital payment technology especially with mobile payment has made it pertinent for all stakeholders in the industry to become aware of the strategies to protect its revenue, reputation and ensure the sustainability of their business, from the inherent risks and fraud through mobile payment platforms.

At the end of this program, participants will be able to:

  • Become conversant with the opportunities for mobile and attendant risks
  • Identify vulnerabilities on mobile and measures to strengthen controls
  • Be equipped with the requisite skills to combat fraud on mobile platforms
  • Minimize and control risks emanating from third-parties

Course Modules

  1. Overview of Mobile Channels & Payment Trends
  2. Cursory Review of Mobile Platform Vulnerabilities
  3. Emerging Fraud on Mobile Platforms & Investigation Practices
  4. Techniques for Enhancing Mobile Security

Target Audience

Mobile Payments, Digital Banking, PSBs, Channel Management, Fraud Investigation, I.T Audit, Internal Control, Sales/Relationship Management

In this dynamic electronic age and exposure to the web, fraud has become a serious concern for every organization. Awareness about fraud and embedding anti-fraud procedures in the system of your organization can have significant impact on the sustainability of your organization in the long term and prevent reputational damage.

At the end of this program, participants will be able to:

  • Identify types of fraud, causes and effects.
  • Gain technical skills to understand the information systems and how to collect relevant and reliable data.
  • Utilize anti-fraud initiatives, tools and controls for detection and prevention of fraud occurrence.
  • Carry out investigation and write reports for effective decision making.

 

Course Modules

  1.  Global Fraud Trends & Data Security
  2.  Emerging Fraud on Payment Channels
  3.  E-Payment Fraud Detection, Investigation & Prevention Techniques
  4.  Evaluating & Building the Control Environment
  5.  The Role of Internal Audit & Risk in Fraud Management

 

Target Audience

Fraud Desk, Internal Control, I.T Audit, Compliance, Legal, E-Business, Branch Operations

With the continuous decline in the number of consumer visits to bank branches, there is an apparent shift in banking to digital channels. Financial service providers who have invested in digital channels and capabilities now need to respond to the changing consumer behavior expectations, become part of their overall digital lifestyle, and improve their return on investment.

 

At the end of this program, participants will be able to:

  • Ascertain the importance of digital consumer patterns in the new payments world.
  • Use data to identify changes in consumer behavior for fast movers’ business advantage.
  • Utilize an omni-channel experience for immediate service and process review and consumer satisfaction.

 

Course Modules

  1. Introduction to Consumer Behaviour
    • Consumer Behaviour Decision Making Process
  2. Financial Service/Product Adoption Analysis in the Fintech Era
  3. Emerging Financial Consumer Behaviour Trends: A Key Business Driver in the Payment Era
  4. Strategies for Utilizing Consumer Behaviour for Customer Retention
    • Role of Consumer Behaviour in Marketing & Advertising

 

Target Audience

E-Business, Sales/Relationship, Digital Banking, Innovation & Strategy, Channels Management

Over the years, payments have evolved to the electronic payment systems which is now growing rapidly with more exposures to web or internet. Organizations and consumers are opting for these means of payment as it safe, fast and convenient for financial transactions.

To this end, all players within and outside the financial service industry must equip themselves and their staff with the rudiments of the payment ecosystem, understand how electronic payment works, they role they play, and the key success factors for adoption and utilization.

At the end of this program, participants will be able to:

  • Identify the various e-payment channels in Nigeria, their features and benefits.
  • Ascertain major trends in the consumer adoption of mobile banking and payments
  • Identify the potential risks and controls in an e-payment transaction.
  • Explain the CBN guidelines on the operation of the e-payment channels in Nigeria

 

Course Modules

  1. Overview of Payment System and its Evolution
  2.  Features of e-Payment Platforms & Channels in the Nigeria Payment Ecosystem
  3. Introduction to National Payment Infrastructure
  4. Clearing and Settlement Process
  5. Acquiring Business in Nigeria (POS & ATM)
  6. A Cursory Review of Dispute Chargeback Resolution
  7. Legal and Regulatory Framework of the Nigeria Payment System

 

Target Audience

Banking Operations, Channel Management, Federal Government Parastatals, State Ministries of Finance, Legal Officers and Company Secretaries

With the exponential inter-connectivity of systems in the financial service industry, cyber-attacks are growing in size and sophistication therefore cyber security should take precedence. A major factor in determining the agility of a cyber-threat environment of an organization is determined by how fast and effective the organization can respond to mitigate the threat.

At the end of this program, participants will be able to:

  • Become conversant with global trends on cybersecurity
  • Utilize the latest tools and techniques to mitigate cyber-attacks
  • Acquire skills to respond effectively to cyber-attacks

Course Modules

  1.  Fundamental Concepts of Cybersecurity
    •  Global Trends
  2.  System Security Threats: Securing Online Transactions
  3. Cyber Attacks: Response & Remediation

 

Target Audience

I.T, Branch Operations, Internal Control, Audit, Compliance, Fraud Investigation, Legal

This program exposes participants to the card payment industry, technology and operations to excel in the financial payment ecosystem.

At the end of this program, participants will be able to:

  • Identify key stakeholders in the card payment business;
  • Identify card business opportunities within their market segments;
  • Recognize industry standard practices for processing transactions using cards;
  • Use learned business models to create a competitive edge in the market
  • Mitigate card payment fraud.

Course Modules

  1. Overview of the Card Payment Industry
    • E-Payment Global Trends
    • Card Types & Technology
  2.  Development of Card Payment Business in Nigeria
    • Acquiring vs Issuing Business Model in Nigeria
    • Charge Back Process & Dispute Resolution
  3.  Building a Competitive Advantage: Crafting a Market Strategy for Card Payments
    •  Thriving Innovative Strategies
    •  Data Analysis
  4. Card Payments Fraud Detection

 

Target Audience

Card Operations, E-Banking Operations, Marketing/Relationship Managers, I.T, Internal Audit & Control, Fraud Officers

At the end of this program, participants will be able to:

  • Appreciate the intricacies of managing challenges associated with card and other e-payment systems and back office operations in general;
  • Use learned tools to quickly, conveniently and accurately settle and reconcile transactions across different channels;
  • Apply skills to analyse transaction discrepancies;
  • Identify risks involved in processing transactions across the various e-payment channels and acquire skills to mitigate them.

 

Course Modules

  1. Review of Back Office Operations & Challenges
  2. Back Office Processing & Settlement of E-Channels Payment Services
  3. Risk Management in Back Office Operations
  4. Impact of Fintechs/Financial Technology on Back Office Operations
  5. Emotional Intelligence & Customer Support
how can we help you?

Contact us at the NIBSS online or at our office nearest to you.

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