Service Support
Here, you’ll find answers to common questions about our services, processes, and solutions designed to enhance the efficiency, If you need further assistance, please don’t hesitate to contact our support team.
EbillsPay FAQ’s
What is e-BillsPay?
This is an acronym for Electronic Bills Payment which is a collection platform managed and operated by the Nigeria Inter-Bank Settlement System Plc (NIBSS) that accepts payments from customers via Internet Banking, Bank Branch, and USSD channels.
e-BillsPay is used to facilitate the payment of different Bills, Fees, Levies, Premiums, Airtime, and Subscriptions, etc. by the banking public through electronic payment channels provided and managed by Banks.
How can a biller be onboarded?
Customers are onboarded through the following options:
- Back-end configuration – No validation (Simple Integration)
- API Integration via Secure Connection (VPN) – Validation & Notification (Complex Integration)
How long does it take to onboard a biller?
- Simple integration – 7 working days after management approval
- Complex integration – 1 month after management approval
What are the connection requirements?
e-BillsPay is securely hosted at NIBSS from where all banks, billers and biller aggregators connect to it via a secure network tunnel called the Virtual Private Network (VPN).
e-BillsPay connects to the billers to validate data and notification of successful payments, and connects to the Bank for customers to view list of billers and payment receipt after a successful transaction.
What payment channels are available on e-BillsPay?
The following payment channels are currently available:
- Bank Channels (Branch & Internet Banking)
- USSD Channel – *565*6*Biller Code#
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IGree FAQ’s
What is the iGree- USSD solution?
The “iGree USSD” service is an enhancement of the iGree consent management platform, which would deliver functionality for this consent to be obtained on USSD and other channels deployed by financial services providers.
Who are the users of the iGree USSD solution?
The users of this solution are Financial Institutions/ third parties that are seeking alternative channels to the existing web redirect service on iGree, as well as the customer who provides their consent.
As a client, can access all the scopes on iGree using the USSD solution?
All the scopes on iGree are available on the USSD solution, provided the data required is what the institution has permission to access.
Is iGree USSD accessible to all Telcos
All the Telcos, except Glo are available.
How do I get profiled on the solution as an institution?
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What is the short code to access the service?
To access the code the client has to dial the short code: *565*3#
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NQR FAQ’s
What is the NQR solution?
Who are the users of the NQR Solution ?
The users are:
- Financial Institutions / Banks
- PSSPs.
- Merchants.
- Data Subject /BVN Enrollee.
What are the Types of NQR
- Static NQR: they are re-usable QRs that can also be printed.
- Dynamic NQR: API driven QR code that expires after 10 minutes
What is the benefit of NQR?
The NQR Solution allows for:
- Instant value/credit to the Merchant’s Bank Account for all transactions done.
- Lower pricing for the Customers.
- A reconciliation portal for the merchant and the bank
- Payment using NQR is full proof and secure.
What is the role/ functions of the Financial Institutions (Banks)/ PSSPs?
The Financial Institutions are to:
- Banks integrate to the service and deploy to their APPs to enable customers issue or make payments using NQR functions on their mobile APPs.
- Banks Onboard merchants to the service and generate NQR codes for them to acquire NQR transactions/ Receive payments using NQR.
- PSSPs are expected to Deploy QRs at Agent locations for customers to be able to make payments.
As an institution, how do I onboard on NQR for my Merchants?
The institution is expected to provide necessary information to be onboarded on the NQR portal to acquire transactions and integrate to the service APIs and deploy on APPs for customers to make payments using the service.
How do I get my QR code as a Merchant on this solution?
The merchant provides details required to their banks and are profiled on the NQR portal. The institution is also expected to created Sub-merchants under the merchants for which QR codes can be generated.
What is the pricing model for NQR transactions
The pricing model as well as the sharing formula is captured in the NIBSS pricing Compendium.
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NIBSS Direct Debit FAQ’s
What is NIBSS Direct Debit (NDD)?
NIBSS Direct Debit (NDD) is a web-based electronic Direct Debit Mandate library accessible to all stakeholders, providing a data repository for financial and non-financial mandate instructions issued by subscribers to billers, service providers, or institutions.
How does NIBSS Direct Debit work?
NDD features a calendar system within the Central Mandate Management System (CMMS) that determines when a mandate instruction is due for activation. Mandates, which can be in paper or electronic form, are facilitated through remote debiting of bank accounts based on pre-configured mandate types such as Fixed Mandate, Global Standing Instruction, and Variable Mandate.
What functionalities does NIBSS Direct Debit offer?
NDD provides various functionalities including user management, mandate management, transaction management, report management, and billing management, ensuring an automated and efficient debit process for fulfilling contracts between customers and billers.
What are the touch points available for NIBSS Direct Debit?
NDD can be accessed through multiple channels including mobile and internet banking, POS and ATM, USSD, web and internet platforms, as well as agent and third-party channels, providing a convenient online interaction experience for all stakeholders.
Who can benefit from using NIBSS Direct Debit?
NDD is beneficial for a wide range of entities such as service and utility companies, banks, Mobile Money Operators (MMOs), Other Financial Institutions (OFIs), fintech companies, Payment Solution Service Providers (PSSPs), pension, insurance, and credit companies, enhancing their mandate management and transaction processing capabilities.
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