Customer Service Management in a Digital Environment (August 17 - 19, 2022)
Course Modules
- Overview of Digital Transformation in the Financial Services Industry
- Impact of Digitalization on Consumer Behavior
- Customer Engagement: Winning with Data
- New Capabilities for Customer Service Delivery in a Digital Environment
- Creating Loyalty Through Customer Service
COURSE OBJECTIVE
- Be exposed to digital transformations in customer service delivery in the financial environment
- Acquire skills to effectively deliver a consistent omnichannel experience for customers
- Ensure consistency with every customer interaction
- Utilize exceptional service delivery strategies for customer acquisition and retention to enhance business growth.
N150,000.00 /Month
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Identity And Access Management Applications & Operations (August 24 - 26, 2022)
Course Modules
- Introduction to Identity & Access Management
- Tools and Techniques for Managing Identity in the New Digital
- Nigeria Financial Industry Identity and Access Management Operations
- Risk Management in Identity & Access Management
- Review of Policies, Guidelines and Regulations on Identity Management/Data Protection(NDPR)
- The BVN Enrollment Process Flow
- Identification VAS Services
COURSE OBJECTIVE
- Explain the importance of identity and access management framework
- Identify new methodologies for quick customer identity and authentication
- Utilize the different mechanisms for proper customer identification and strong
- Authentication for privacy and prevention of identity theft
- Apply concepts taught to assess and mitigate risks associated with its various deployment options to protect business assets and reduce losses.
- Understand the BVN Enrollment process flow.
