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Agent Banking – Model, Strategy, and Operations Management

Forging a payment future together; Upgrade your Skills with our rich content leading financial and e-payment industry training courses.

Agent Banking – Model, Strategy, and Operations Management


The growth in innovative financial technology and increasing demand for financial services, has created the need for financial service providers to expand the reach of their services beyond branch banking. Agent or Agency Banking is a cost-effective way to provide digital financial services across different geographical regions through robust and reliable agent networks.

Contents and Overview

  • Introduction to Agency Banking
  • Strategies for Building Active Agent Network & Management
  • Impact of Financial Technology on Back Office Operations: Processing & Reconciliation (Agency Banking)
  • Risk Management & Money Laundering in Agency Banking
  • The Regulation of Agent Banking and Agent Banking Relationships in Nigeria
  • Emotional Intelligence for Customer Support

What Will I learn

  • Understand guidelines for the regulation of agent banking and agent banking relationships in Nigeria
  • Learn principles that will enable successful deployments of agent networks
  • Identify tools and technology to build, manage and grow a successful agency business
  • Become conversant with the operational risks in agency banking and effective controls to mitigate eventualities
  • The development of a roadmap for the implementation of an agency banking model/structure
  • Effectively build emotional connections with your customers for business growth



  1. Participants need to have the willingness to learn
  2. Laptop (for online participants)

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